Q: What Payment methods can I use to purchase on Ounass?

Ounass currently accepts payments through Visa, Mastercard, American Express, PayPal, mada, KNET, Apple Pay, Cash on Delivery and store credit. Cash on Delivery is only permitted for orders of up to 50,000 AED in the UAE, 50,000 SAR in KSA, 347 OMR in Oman, 274 KWD in Kuwait or 1,000 BHD in Bahrain. Cash on Delivery is currently not available in Qatar.

Q: What happens if I receive the wrong item

If you receive the wrong item, please arrange for the return of the item through the Order Details page, selecting "incorrect items received" as the return reason. Please note, the item must be returned in the same condition it was received within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties.

Q: What do I do if I have a missing item in my order

For any missing items in your order, please visit the Contact Us section and send an email with your order number and the missing item's name and number. The Ounass team will look into your request and get back to you in 2-3 business days.

Q My item has arrived and it is damaged, what should I do?

If you receive a damaged item, please arrange for the return of the item through the Order Details page, selecting "Parcel damaged on arrival" as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer's defects warranty.

Q: How do I track my order?

Tracking your order is very easy, simply visit My Orders under More on the app or My Account on desktop. You will see the status of your order as Ordered, Shipped or Delivered. You can also visit Track My Order, available on the App menu and the footer of the website

Q: How do I place an order as a gift?

You can add a gift note to any order through your cart on the My Bag page, by pressing on the Add Your Gift Note section. If you would like to add a note after you made your order, simply give Customer Service a call — please note, the request needs to be completed before your item is shipped.

Q: How do I search for a specific item?

The search bar allows you to search by brand, keyword, Product ID or description. The bar can be found on the top-left corner of the website, or at the top of the homepage on the app.

Q: Where does Ounass ship to?

Ounass is exclusive to the UAE, KSA, Bahrain, Kuwait, Oman and Qatar.

Q: How do I make a purchase?

Simply browse the site, click on the desired item then click on the Add to Bag button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on desktop or at the bottom of the app. Continue shopping and once you're ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.

Q: How will I know if Ounass has received my order?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details or PayPal payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem, however, you will quickly be informed and your payment will not be processed. For all Cash on Delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.

Q: Can I use a discount code to save on my purchases?

Yes! There are many different discount code offers that update daily. Many ounass discount code deals have reductions of up to 80% on individual items. Copy the coupon code from Almowafir and paste it into the designated box when you have reached check out - the discount code will then be taken into account and deducted from your final bill.

Q; Why is my ounass discount code not working?

Please read the terms and conditions of the ounass discount code. Promotional codes are valid only in accordance with their terms, until the date stated, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. Some ounass discount code offers are also only available for a single use.

مدونة الموفر 2023 افضل نصائح مقالات لتوفير المال عند شراء منتجات اونلاين مع عروض خصومات لأهم المتاجر

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