CASHBACK PROGRAM TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before participating in the Program (as defined below) or using any services or products made available via the website https://almowafir.com/ (the “Website”) or the associated mobile application (the “Application”). By accessing or using the Website, the Application, or participating in the Program, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the services or products or participate in the Program.

1. GENERAL PROVISIONS AND DEFINITIONS
   1. These Terms and Conditions govern participation in the “Benefits and Cash Back Program” (the “Program“), operated by Morexa DMCC or its authorized representatives (the “Company“) through the Website and the Application.
   1. These Terms and Conditions apply to any user, customer, or consumer who registers for the Website or uses the Program (each, a “Participant“).
   1. The shopping vouchers offered under the Program (the “Voucher(s)”) are not issued by the Company, but rather by independent third-party suppliers. The Vouchers are provided to Participants solely through the redemption of cash back, subject to these Terms and Conditions, and do not constitute part of the services provided by the Company. The Company is not a party to the contractual relationship between the Participant and the Voucher issuer, and is not responsible for the validity of the Voucher, the manner of its redemption, the restrictions applicable to it, the quality of the products or services provided thereunder, or for any failure, delay, or refusal in its redemption.
   1. The Program is a promotional loyalty program and does not constitute (and shall not be construed as) a payment instrument, stored value facility, e-money arrangement, digital wallet, deposit, credit facility, or any form of financial service. The Program is intended solely as a marketing and promotional mechanism.
   1. Participation in the Program, earning of cash back, or redemption of cash back constitutes your binding agreement to these Terms, to the maximum extent permitted by law.
   1. Participation in the Program is also subject to the Terms of Use and Privacy Policy available on the Website and in the Application.
   1. For the purposes of these Terms and Conditions, “cash back” constitutes promotional reward credits granted by the Company as part of the Program. Such cash back does not represent actual cash, money, monetary funds, or any payment obligation of the Company, and may be used solely in accordance with these Terms and Conditions.

• REPRESENTATIONS

By using the services or products displayed on the Website or in the Application, including participating in the Program, you represent and warrant that:

• You are at least 18 years old (or the age of legal majority in your jurisdiction), legally capable of entering into binding agreements, and hold a valid credit card. If you are under the age of 18, express approval and consent of a parent or legal guardian is required to receive the services, purchase products, or participate in the Program.
  • You possess the knowledge and judgment necessary to decide whether to use the services, purchase the products, or participate in the Program.
  • You will participate in the Program and use the services or Vouchers for private and personal purposes only and not for resale or any business or commercial purpose.
  • You confirm that: (a) the product information provided by the Company includes only partial information and does not include all product characteristics or composition, and that such information is provided to the Company by the manufacturers or distributors and remains their sole responsibility. Accordingly, you are responsible for reviewing the product details and terms of use before using the products, particularly if you have any sensitivities or contraindications.

• NATURE OF THE PROGRAM
  • The Program is a consumer loyalty and benefits program based on earning cash back for purchases made at participating businesses and networks, as determined and updated from time to time by the Company in its sole discretion.
  • To participate in the Program, you must register using an email address or your Google or Apple account login credentials. You represent that the details provided during registration are correct, complete, and accurate, and you agree to update them as necessary.
  • Any action performed using your login credentials, including Google or Apple account credentials, will be deemed to have been performed by you with your express consent. The Company is not liable for any unauthorized use of such credentials.
  • Eligibility for cash back earning, scope, conditions, and rates are not uniform and may vary between different businesses, product types, service types, time periods, and promotions, as published by the Company from time to time.
  • Cash back earning may be displayed to you as a percentage of a qualifying purchase amount (for example: 15% cash back). This manner of presentation is indicative only, for calculation and illustration purposes, and does not create a commitment to any fixed, minimum, or ongoing rate.
  • Making a purchase at a participating business does not automatically grant a right to earn cash back. The Company may determine conditions, exceptions, limitations, earning caps, and exclusions of products, services, or promotions at its discretion.
  • The allocation of cash back may be subject to validation by third-party merchants, partners, or tracking systems. Cash back may initially be recorded as pending and may be adjusted, confirmed, or declined at the Company’s discretion, including in cases of transaction cancellation, return, failure of tracking, or rejection by a third party.
  • Cash back credits have no cash value and are not transferable, refundable, or exchangeable for cash or any monetary consideration. Cash back may only be used within the Program in accordance with these Terms and Conditions and may not be sold, assigned, or otherwise transferred.
  • Notwithstanding the foregoing, the Company does not guarantee the continued existence of the Program, any specific earning scope, the availability of cash back, redemption capability, or any continuity whatsoever, and you waive any claim in connection therewith.
  • Participation in the Program, earning of cash back, or their display does not create any fiduciary relationship, agency, partnership, deposit, or duty of trust between the Company and any Participant.
  • The Program may rely on third-party tracking technologies, including cookies and similar tools. The Company does not guarantee that all transactions will be successfully tracked or attributed, and shall not be liable for any failure in tracking.
  • From time to time, the Company may offer additional promotional incentives, including enhanced cash back benefits or other rebates, which shall be subject to separate conditions and validation.

• CASH BACK BALANCE
  • For convenience, transparency, and illustration purposes only, the Company may display the cash back you have earned as a “cash back balance” in the applicable local currency (e.g., AED), reflecting a possible voucher redemption value for future conversion purposes only.
  • The cash back balance is an internal accounting mechanism for promotional purposes only and does not constitute and shall not be considered: (a) money, funds, or monetary value; (b) a payment, refund, or consideration; (c) a means of payment, credit instrument, or savings instrument; (d) a personal account, digital wallet, or stored value facility; (e) a deposit or safeguarded balance; or (f) a debt or obligation owed by the Company to the Participant.
  • There is no fixed, guaranteed, or binding relationship between the amount of cash back earned and any displayed balance or indicative value, and the Company may, in its sole discretion, determine or modify the manner of calculation, conversion, or presentation at any time.
  • For the avoidance of doubt, the display of a cash back balance (for example: “Balance: 15 AED”) represents only a theoretical, future, and conditional possibility to convert cash back to a voucher with a corresponding nominal value, subject to redemption conditions, availability of Vouchers, minimum amounts, validity periods, third-party supplier limitations, and the other provisions of these Terms and Conditions.
  • You irrevocably waive any claim, demand, or action, including any claim of reliance, misrepresentation, or prejudice, arising from or related to the display of the cash back balance, its amount, the manner of its calculation, or its modification.
  • The Company may update, correct, deduct, reset, or change a cash back balance, including retroactively, in the event of a technical error, policy change, transaction cancellation, refund, credit, misuse, or breach of these Terms and Conditions, without any obligation to compensate you.

• REDEMPTION OF CASH BACK
  • Cashback earned under the Program may be redeemed solely by converting it into shopping vouchers (whether digital or physical), including gift card vouchers from third-party suppliers, and for no other form of value or consideration. Redemption is subject to the Company’s sole discretion, the availability of Vouchers, and the terms and limitations of such Vouchers as determined by third-party suppliers from time to time.
  • Redemption of cash back is subject to the following conditions, which may change from time to time: (a) earning of a minimum redemption amount; (b) cash back validity or Voucher validity; (c) availability of Voucher inventory; (d) quantity, frequency, or type limitations; and (e) full compliance with these Terms and Conditions and the terms and limitations determined by the Voucher suppliers.
  • Redemption of cash back for Vouchers is subject to the terms, limitations, policies, and conditions of the third-party Voucher supplier, which are not within the control of the Company. You confirm that you have read and understood these terms and waive any claim against the Company in connection therewith.
  • The Company does not issue the Vouchers, is not a party to the contractual relationship between you and the Voucher supplier, and is not responsible for the manner of Voucher redemption, its validity, quality, scope of coverage, applicable restrictions, or for any failure, delay, or refusal in its redemption.
  • Upon completion of the conversion of cash back to a Voucher, the cash back shall be deemed utilized and final. You may not cancel the conversion, return cash back, convert to an alternative Voucher, or demand any compensation, unless expressly determined otherwise by the Company.
  • All redemptions are final and non-reversible, except as required by applicable law.
  • Cashback may not be withdrawn, redeemed for cash, transferred to a bank account, payment instrument, or digital wallet, or otherwise converted into any form of monetary payment. Redemption of cash back is limited exclusively to the conversion into Vouchers in accordance with these Terms and Conditions.

• RESTRICTION, MODIFICATION AND CANCELLATION
  • The existence of the Program, its manner of operation, terms, scope, availability, and the ability to earn or redeem cash back are all subject to the sole and absolute discretion of the Company and do not grant you any vested, proprietary, or other right.
  • The Company may change, update, restrict, suspend, or discontinue the Program, in whole or in part, at any time and in its sole discretion, without prior notice.
  • Such modifications may include earning rates, redemption conditions, cash back validity, participating businesses, or types of Vouchers.

• EXPIRATION OF CASH BACK, FORFEITURE AND PREVENTION OF MISUSE
  • Cash back that has not been redeemed by the date of termination of the Program shall expire. The Company may restrict, delay, forfeit, or prevent redemption of cash back, in whole or in part, including redemption that has already commenced, in the event of suspected breach of these Terms and Conditions, misuse, system error, transaction cancellation, refund, credit, or for any other reasonable cause, without any obligation to compensate you.
  • Cash back is valid for a limited period as determined by the Company and published to Participants from time to time. Cash back that has not been redeemed within the validity period shall be automatically deleted, without compensation or refund.
  • You irrevocably waive any claim, demand, or action against the Company arising from or related to the expiration of cash back, redemption of cash back, non-redemption, prevention of redemption, or redemption conditions. Notwithstanding any other remedy available to the Company by law or under these Terms and Conditions, the Company may forfeit, cancel, freeze, or reset earned cash back, in whole or in part, in cases of misuse, suspected fraud, automated activity, breach of terms of use, attempt to circumvent control mechanisms, or any action inconsistent with reasonable and fair consumer use.

• NON-RELIANCE AND LIMITATION OF LIABILITY
  • You represent and agree that you have not relied, and will not rely, on the Program, the earning or accumulation of cash back, or the possibility, timing, or manner of its redemption as a basis for making any economic, consumer, business, or financial decision.
  • The Company shall not be liable for any direct, indirect, consequential, or special damages arising from participation in the Program, earning of cash back, or its redemption. Notwithstanding the foregoing, the Company is not responsible for any failure, malfunction, delay, or refusal in Voucher redemption arising from a third-party supplier, any business, or the Voucher issuer.
  • The Company shall not be liable for any delay in performance or non-performance of any obligation or representation under these Terms and Conditions caused, directly or indirectly, by force majeure, including but not limited to strikes, riots, fires, floods, other natural disasters, epidemics, declared or undeclared wars, security situations, acts of terror, or any other cause beyond the control of the Company or dependent on a third party, including the participating businesses, distributors, or Voucher issuers.

• PRIVACY AND INFORMATION
  • Participation in the Program is subject to the Company’s Terms of Use and Privacy Policy, which are incorporated by reference into these Terms and Conditions and detail the collection, use, storage, and transfer of information in accordance with applicable law. By using the Website or the Application, you confirm that you have read, understood, and agree to the Terms of Use and Privacy Policy. You acknowledge that as part of your participation in the Program, personal information or other information may be provided to the Company, including contact details, usage details, and technical data. This information will be stored in the Company’s systems and used only in accordance with the Terms of Use, Privacy Policy, and applicable law.The Company may transfer information to third parties only as permitted by law or in accordance with the Terms of Use and Privacy Policy, including for the purpose of operating the Website or the Application, implementing the Program, complying with legal requirements, protecting the rights of the Company or other users, or engaging external service providers, including participating businesses, distributors, or Voucher issuers.Notwithstanding the foregoing, certain information may be provided by you directly to participating businesses, distributors, or Voucher issuers, and the Company is not responsible for the use of this information by them and is not a party to the privacy relationship between you and them.
  • You acknowledge that some services or participation in the Program may require you to provide certain mandatory information, all subject to and in accordance with the Company’s Privacy Policy. The Company may use the information provided for operational, marketing, and statistical purposes, subject to law and as detailed in the Terms of Use and Privacy Policy.

1. GOVERNING LAW AND JURISDICTION
   1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC).
   1. The courts of the DIFC shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination.

1. MISCELLANEOUS PROVISIONS
   1. These Terms and Conditions constitute the entire agreement between the Company and you with respect to the Program. In the event of any inconsistency or contradiction between these Terms and Conditions and any other publications, including the Terms of Use or Privacy Policy, these Terms and Conditions shall prevail.
   1. If a court of competent jurisdiction determines that any provision of these Terms and Conditions is unlawful or unenforceable, such determination shall not affect the validity and enforceability of the remaining provisions.
   1. Any waiver, non-enforcement, or delay by the Company in connection with a breach of these Terms and Conditions shall not be deemed a waiver of any right of the Company under these Terms and Conditions.
   1. The Company may assign or transfer its rights and obligations under these Terms and Conditions to a third party, in whole or in part, in its sole discretion.
   1. Notices from the Company to you shall be delivered by email, text message, or publication on the Website and shall be deemed duly delivered.

1. CUSTOMER SERVICE

If you have any questions or inquiries regarding the Program or these Terms and Conditions, please contact us at: info@almowafir.com and we will respond as soon as possible.